F.A.Q.
At this point you will find Frequently Asked Questions, sorted by subject area.
Application form for a Customer Card at the trainee’s and apprentice’s tariff:
Where and how can I obtain an application form?
At the season tickets sales offices or on the Internet (in the download area on this page)
Who has to countersign it and stamp it?
University and internship offices for students, the training company for trainees and apprentices, the school for students aged 15 upwards.
Who is entitled?
Students who have to undergo an internship as a compulsory part of their degree courses; trainees and apprentices; schoolchildren.
Ebbelwei-Expreß:
Where can I find information about the Ebbelwei-Express?
On the Internet: www.ebbelwei-express.com or by phone (069 213-22425) or fax (069 213-22727)
Services to the airport:
How can I get from the mainline railway station to the airport?
Which tickets include tariff zone 5090 (airport)? Can I also travel to the airport with my ticket?
All season tickets (weekly, monthly and annual season tickets) in Price Level 3 of tariff zone 5000 (Frankfurt) entitle the holder to travel to the airport. Price Level 4 is necessary for single and all-day tickets.
Timetable on display:
Where can I find them?
On these Internet pages: www.vgf-ffm.de, www.traffiq.de, www.rmv.de
Online ordering:
Where can I go if I have a problem?
E-mail: 
info(at)vgf-ffm.de,
Tel. 069 19449
Why is there no online annual season ticket with 10 monthly charges?
It is only possible to pay for online orders with a credit card, not by direct debit..
Conducted tours of the city:
Where can I obtain information?
On the Internet at www.frankfurt-tourismus.de
Whom must I contact if I change my address or similar?
Annual season ticket service: 069/213-22714. E-mail an info(at)vgf-ffm.de, fax to 069 213-24745
Accompanying persons:
From what time onwards does the rule apply that I can take other people with me?
From 7.00 p.m. onwards on Monday to Friday, all day on Saturdays, Sundays and public holidays
How many other people can travel with me free of charge?
One adult and all his or her own children, or any three other children, up to and including the age of 14
Which tickets entitle me to take other people with me?
Only weekly, monthly and annual season tickets in the adult tariff, and annual and monthly season tickets on the Frankfurt-Pass for adults.
Reduced-price tickets:
Who is entitled to buy tickets at the reduced tariff?
Children, schoolchildren, trainees, apprentices and students
Pensioners and interns (other than those undergoing a compulsory internship) are not entitled to reduced-price tickets. Those on low incomes have the possibility of applying for the Frankfurt-Pass, which also entitles the holder to buy season tickets at a reduced price. Information on this facility is available from your local social services office (here there may be a link to the Frankfurt-Pass department).
You can find informations for barriere-free traveling by stations
U 630.07 04:00 – 30.07 14:00