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Web Portal Privacy Policy

As of 18/08/2014

VGF Web Portal

Privacy Policy for the VGF Web Portal

Stadtwerke Verkehrsgesellschaft Frankfurt am Main mbH (VGF) cares greatly about the security of its customers’ personal information. Therefore it protects  this  information using modern security systems. By using services offered online by VGF, customers agree with the following privacy policy.

1. Gathering and processing of personal data

You can anonymously call up VGF’s internet pages offered outside the protected area of the VGF Web Portal and view information stored there. When you access these internet pages, statistical information in anonymous form will be automatically compiled by the statistics tool Piwik: the IP address currently used by your computer, the date and time of your visit to our website and the length of your stay, the pages viewed by you and their contents, the browser type and version used and the operating system of your PC. These will be used for statistical purposes and serve exclusively for the optimisation of our internet service. The IP address is anonymised.
This statistical data cannot be directly linked to the visitor, and helps us determine the attractiveness of the internet pages and improve their contents.

Personal data will only be gathered and processed if you use the VGF Web Portal and enter data necessary for processing. When you register for the VGF Web Portal, the following personal information will be gathered: Title, forename, surname, street, house number, other address details, post code, city, country, e-mail address, private phone number, work phone number, fax number, other details, date of birth, bank details, credit card information.


The personal data provided by you (forename, surname, street, house number, other address details, post code, city, country, e-mail address, private phone number, work phone number, fax number, other details, date of birth, bank details, credit card information.) will be stored lawfully and in accordance with the provisions of the German Federal Data Protection Act and Telemedia Act. If you do not use your account for a period of two years, your data will be automatically deleted. Your data will of course be handled confidentially.


If you pass on information to VGF in the VGF Web Portal, this will take place over an encrypted connection.

VGF employs technical and organisational security measures to protect your data from accidental or deliberate manipulation, loss, destruction or access by unauthorised persons. Our security measures are constantly being improved and developed in line with technological developments.  However, in spite of regular monitoring, complete protection against all threats is not possible.


In some cases, VGF uses cookies in order to easily provide you with certain services. Cookies are identifiers which a web server sends to your computer in order to identify it for the duration of your visit. If you recall the relevant page, the cookies allow your computer to be recognised again. This can lead, for example, to information previously entered by you being available if you fill out the complaint form again. We mostly use cookies which are automatically deleted from your hard drive after closing the internet browser (session cookies). Other cookies remain on your computer and allow us to recognise your computer again upon your next visit (persistent cookies). You can change the storage of cookies at any time in your browser settings by selecting the function “Do not accept cookies”. However, we would like to make you aware that in this case you might not be able to make use of all of our website’s functions. You can set your browser to inform you when a cookie is being placed. Cookies can be deactivated if needed.

You can of course revoke your consent to the processing of your personal data entered via the VGF web portal at any time. In this case, VGF will initiate the immediate deletion or blocking of your personal data.

2. Usage and sharing of personal data and earmarking

All personal data gathered from the VGF Web Portal, in line with the relevant laws concerning the protection of personal data, will be gathered, processed and used exclusively for the purpose processing queries, contract processing and the preservation of legitimate business interests with a view to the support and care of our customers and demand-driven product design.

It can be necessary for processing to pass on your personal data to companies cooperating with VGF. These companies are obligated to proceed with equal care in handling personal data.

In order for us to supply our products, it is necessary to pass your address details on to our service providers

These companies are obligated to handle your data with confidentiality and use it exclusively for the purpose of supply. For payment processing, your payment details will be passed on to the assigned credit institute. No further sharing of personal data with third parties will take place. However, we are authorised to issue the responsible authorities with information about your data in individual cases, as long as they request your data for the purpose of exercising legal powers (e.g. prosecution).


We will not use data gathered for advertising, market or

opinion research without your consent, with the exception of VGF’s own promotions via post.  § 28 Par. 3 sentence 2 no. 1 alternative 1 BDSG (as long as you have not disagreed with VGF promotions via post).

3. Right to information, amendment, blocking and deletion

You can request information about the data stored about you free of charge at any time. You may have the right to have the information stored about you amended, blocked or deleted. If legal or contractual retention requirements prevent the deletion of your data, we will block it.


Upon request, we will provide you with complete and free information about the data stored about you or your company at any time, correct, block or delete your data and will be happy to answer any questions you may have about the collection, storage and use of your data. Please contact the following address for this:


Stadtwerke Verkehrsgesellschaft Frankfurt am Main mbH (VGF)


Kurt-Schumacher-Straße 8

60311 Frankfurt am Main