Service for passengers
Divison "Additional charges" (eBE)
Hauptwache’s B-level is located at Bockenheimer Warte until next summer
The VGF ServiceCenter in the B-level of Frankfurter Hauptwache is being modernised. Therefore the service team is expected to be at Bockenheimer Warte (B-Level) until August 2018.
The ServiceCenter will be closed due to the move from Monday 16 October to Thursday 19 October 2017.
The opening times will remain the same:
Monday and Wednesday: 8:00 to 18:00
Tuesday, Thursday and Friday: 8:00 to 14:00
Fax: +49 (0) 69 213-22500
The Hauptwache “Information Point”
Our new point of contact for passengers and visitors: At the U-Bahn platform (Südbahnhof direction), members of our customer services team will be available to help you from Monday to Friday, 8.30 am to 7 pm.
As well as providing advice and information, the colleagues will also monitor technical equipment and the cleanliness of the Hauptwache and its adjacent stations “Holzhausenstraße”, “Willy-Brandt-Platz” and “Eschenheimer Tor”.
The VGF is trialling this service for a period of three months with six employees.
Important telephone numbers:
Annual season tickets, general information, timetable and fare enquiries, passengers’ suggestions, reimbursement of fares:
Tel.: +49 (0)69 21303
Monday to Friday: 8 a.m. to 5 p.m.
Late payment of fares:
Fax: +49 (0)69 213-25022
Monday to Friday: 9 a.m. to 2 p.m.
Wednesdays: 8 a.m. to 6 p.m.
Lost property office:
Hauptwache-Passage, level B
Tel.: +49 (0)69 213-22258
Monday and Wednesday: 8 a.m. to 6 p.m.
Tuesday, Thursday and Friday: 8 a.m. to 2 p.m.
Other addresses and directions
VGF head office and administration centre
VGF head office – Google Maps
Operations centre – Google Maps
Communications and signalling technology
Communications and signalling technology – Google Maps
Mannheimer Strasse 117
Gutleut depot – Google Maps
Am Römerhof 27a
Electrical plant – Google Maps
Central local train workshop
Central local train workshop – Google Maps
Nassauer Strasse 27
Heddernheim depot – Google Maps
Eastern depot – Google Maps
Hanauer Landstrasse 208
Track construction – Google Maps
Central track workshop
Hanauer Landstrasse 345
Central track workshop – Google Maps