Service for passengers

Customer center teaserimage

Divison "Additional charges" (eBE)

VGF ServiceCenter
Hauptwache’s B-level is located at Bockenheimer Warte until next summer 


The VGF ServiceCenter in the B-level of Frankfurter Hauptwache is being modernised. Therefore the service team is expected to be at Bockenheimer Warte (B-Level) until August 2018.

The ServiceCenter will be closed due to the move from Monday 16 October to Thursday 19 October 2017.

The opening times will remain the same:

Monday and Wednesday: 8:00 to 18:00
Tuesday, Thursday and Friday: 8:00 to 14:00

Fax: +49 (0) 69 213-22500
E-mail: ebe(at)

The Hauptwache “Information Point”

[Translate to english:] Der InfoPunkt in der Hauptwache

Our new point of contact for passengers and visitors: At the U-Bahn platform (Südbahnhof direction), members of our customer services team will be available to help you from Monday to Friday, 8.30 am to 7 pm.

As well as providing advice and information, the colleagues will also monitor technical equipment and the cleanliness of the Hauptwache and its adjacent stations “Holzhausenstraße”, “Willy-Brandt-Platz” and “Eschenheimer Tor”.

The VGF is trialling this service for a period of three months with six employees.

Please direct any complaints directly to the traffiQ

If you have any questions, suggestions or complaints regarding local public transport in Frankfurt, please go to the following website:

Unser Servicepaket

Important telephone numbers:


Annual season tickets, general information, timetable and fare enquiries, passengers’ suggestions, reimbursement of fares:
Tel.: +49 (0)69 21303
Monday to Friday: 8 a.m. to 5 p.m.

Late payment of fares:
Fax: +49 (0)69 213-25022
Monday to Friday: 9 a.m. to 2 p.m.
Wednesdays: 8 a.m. to 6 p.m.
Email: ebe(at)

Lost property office:
Hauptwache-Passage, level B
Tel.: +49 (0)69 213-22258
Monday and Wednesday: 8 a.m. to 6 p.m.
Tuesday, Thursday and Friday: 8 a.m. to 2 p.m.


If you have a complaint, please get in touch directly with traffiQ.

Other addresses and directions

VGF head office and administration centre
Kurt-Schumacher-Strasse 8
VGF head office – Google Maps

Operations centre
Elefantengasse 6
Operations centre – Google Maps

Communications and signalling technology
Bleichstrase 3
Communications and signalling technology – Google Maps

Gutleut depot
Mannheimer Strasse 117
Gutleut depot – Google Maps

Electrical plant
Am Römerhof 27a
Electrical plant – Google Maps

Central local train workshop
Heerstrasse 305
Central local train workshop – Google Maps

Heddernheim depot
Nassauer Strasse 27
Heddernheim depot – Google Maps

Eastern depot
Gustav-Behringer-Strasse 3
Eastern depot – Google Maps

Track construction
Hanauer Landstrasse 208
Track construction – Google Maps

Central track workshop
Hanauer Landstrasse 345
Central track workshop – Google Maps