Phone VGF telephone switchboard
+49 69 21303+49 69 21303

Service for passengers

Lost and found

If you’ve lost your wallet, your handbag or your umbrella in a tram or underground train, please contact our lost property office on level B at Hauptwache. This is where kind passengers and our staff hand in any lost items that they find:

Opening times:

Monday and Wednesday, 8 a.m. to 6 p.m.
Tuesday, Thursday and Friday, 8 a.m. to 2 p.m.

or contact us via E-Mail: fundbuero(at) please add your mobile number and information about the lost property.

We are going to contact you.

The fee for returning lost items is 5€.

Phone: 069 213-22258


Unclaimed lost property is auctioned off to bargain hunters at 3 p.m. on Fridays every other month at the Eckenheim tram depot. Everything from the bizarre to the everyday comes under the hammer here, including gloves, mobile phones, whole bicycles, briefcases, cuddly toys and even sunglasses with special lenses. Anything handed in to our lost property office that’s in good condition will be auctioned in Eckenheim – but of course only after the statutory three-month retention period has elapsed and we’ve tried very hard to find the owners.

The Eckenheim depot is at Schwabstrasse 18 and can be reached via the U5 underground line or the number 34 bus route – just get off at Eckenheimer Landstrasse/Marbachweg stop.

The office is closed on the days an auction takes place.