Phone VGF telephone switchboard
+49 69 21303+49 69 21303


You're safe with us

Well-trained staff and the latest technology will make sure that you feel safe on our buses and trains, in our stations and at our stops. VGF’s Safety and Service project focuses on improving safety on our network. This project involves equipping underground stations with video cameras and emergency and information points so that passengers can call for help more quickly. Since 2006 the hub of activities has been our Safety and Service Centre, the most modern of its kind in Germany. Staff here manage our security cameras around the clock, handle emergency calls and information requests, and coordinate deployment of our security service.

On the following pages you’ll find lots of information about our safety features and our multistage safety strategy.

Key emergency numbers at a glance:

  • Police: 110
  • Fire brigade: 112
  • Safety and Service Centre +49 (0)69 2132 2708
  • Safety and service point (Hauptwache): +49 (0)69 2132 4711

Information brochure (German)
Information brochure (English)

Radio commercials about safety and service