Consumer arbitration

As a member of the Trägerverein der Schlichtungsstelle für den öffentlichen Personenverkehr (söp) (Sponsoring Association of the Arbitration Board for Public Passenger Transport), a consumer arbitration board recognised under the German Consumer Dispute Resolution Act (VSBG), Stadtwerke Verkehrsgesellschaft Frankfurt am Main mbH is prepared and, because of the statute of the association, obligated to participate in the resolution of disputes which relate to a contract of carriage.

The address of the relevant consumer arbitration board for such disputes is:

Schlichtungsstelle für den öffentlichen Personenverkehr e.V. (söp)
Fasanenstraße 81
10623 Berlin
Website: http://www.soep-online.de 

With regard to other disputes not related to a contract of carriage, Stadtwerke Verkehrsgesellschaft Frankfurt am Main mbH will not participate in dispute resolution before a consumer arbitration board.