Contact
Approach
Consultation on season tickets and the online portal meine.vgf-ffm.de
Monday and Wednesday from 8 a.m. to 4 p.m
Tuesday, Thursday and Friday from 8 a.m. to 2 p.m
Phone: 069 19449
Email: aboservice[at]vgf-ffm.de
Arrange an appointment in advance.
Am Römerhof 27
60486 Frankfurt am Main
Phone: 069 213-03
Bleichstraße 3
60313 Frankfurt am Main
Phone: 069 213-03
Information on tickets for businesses and event organisers
Phone: 069 19449
Monday and Wednesday from 8 a.m. to 4 p.m
Tuesday, Thursday and Friday from 8 a.m. to 2 p.m
Email: firmenticket[at]vgf-ffm.de
Mannheimer Straße 117
60327 Frankfurt am Main
Phone: 069 213-03
Nassauer Straße 27
60439 Frankfurt am Main
Phone: 069 213-03
Gustav-Behringer-Straße 3
60386 Frankfurt am Main
Phone: 069 213-03
Am Römerhof 27a
60486 Frankfurt am Main
Phone: 069 213-03
Stadtwerke Verkehrsgesellschaft Frankfurt am Main
No personal inquiries
Kurt-Schumacher-Straße 8
60311 Frankfurt
Phone: 069 213-03
Email: info[at]vgf-ffm.de
Children’s help desk: Children can find help here.
You can pay the increased fare at the VGF-Service-Centers at Hauptwache, B-level and Konstablerwache, B-level. Or you can pay the 60 euros at a VGF ticket machine in the city area.
Phone: 069 213-25698
Email: ebe[at]vgf-ffm.de
Information on RMV fares, tickets, timetables and connections, as well as training on how to use ticket machines
At fixed locations in Frankfurt and, on request, directly at schools, nurseries, senior citizens’ clubs, businesses, social services centres or youth welfare offices.
Phone: 069-213 25045
Email: info[at]vgf-ffm.de
Passenger information and support
VGF Information Point at the Main Station (Children’s Emergency Entrance):
Above-ground tram stop
Monday to Friday: 7.30 am to 6.30 pm
Saturday: 10 am to 5 pm.
Children’s Emergency Entrance: Children can find help here.
Passenger information and support
VGF Information Point at Hauptwache:
U1/2/3/8 underground platform, towards Südbahnhof
Monday to Friday from 7.30 am to 6.30 pm
Saturday from 10 am to 5 pm
Found? Lost? Retrieved!
Hauptwache, Level B
Due to building work, the Lost Property Office will have the following opening hours until further notice:
Monday to Thursday: 8 a.m. to 3 p.m.
Friday: 8 a.m. to 2 p.m.
Phone: 069 213-22258
Email: fundbuero[at]vgf-ffm.de
Bleichstraße 3
60313 Frankfurt am Main
Phone: 069 213-03
Security and Service Centre:
Phone: 069 213-22708
Active assistance when travelling by public transport
Accompanied journeys are available at the following times, depending on the distance to the destination:
Monday to Friday from 07:15 to 18:45
Please note: Please book a companion one week in advance.
Bleichstraße 3
60313 Frankfurt am Main
Passenger enquiries and assistance with emergency calls
Phone.: 069 213-22708 (available 24 hours a day)
Heerstraße 305
60488 Frankfurt am Main
Phone: 069 213-03
Refund request at a ticket machine
If a ticket machine is damaged, for example due to vandalism, please email us at info[at]vgf-ffm.de.
Please include the machine number or the stop name, along with the direction of travel, in your message.
Ticket and season ticket sales, fare and timetable enquiries, smart cards, increased fare (EBE)
Hauptwache, Level B:
Monday to Friday from 8 am to 8 pm
Saturday from 9 am to 4 pm
Children's emergency entrance: Children can find help here.
Ticket and season ticket sales, fare and timetable enquiries, smart cards, increased fare (EBE)
Hauptwache, Level B:
Monday to Friday from 8 am to 8 pm
Saturday from 9 am to 4 pm
Mobile advice and service point
Flexible deployment during construction work and service disruptions, as well as on a regular basis at central locations across Frankfurt’s districts.
Hanauer Landstraße 345
60314 Frankfurt am Main
Tel: 069 213-03