Mobility for all

Passenger escort service in Frankfurt

Helping passengers around Frankfurt

This free service is designed to help all those passengers who need practical assistance when travelling on public transport, particularly the elderly, those with reduced mobility (even temporarily) and all those who need support and help finding their way around when travelling by bus or train. The passenger escort service is a free offer of the VGF. You only pay for your ticket.

And this is how our service works:

Arrange your desired appointment by phone or online form as early as possible, if possible one week in advance.

The escort service will pick you up at the door of your apartment at the agreed time and, of course, accompany you home again if you wish.

The employees can be recognized by their VGF service uniform and their service card "Fahrgast-Begleitservice". There is a sign on the breast pocket and a patch on the back of the service jacket with the imprint "Service & Fahrgastbegleitung". A company ID card is carried by the staff and can be presented on request.

Order acceptance: Monday to Friday 08:00 am h to 03:00 pm.

Phone: 069 213-23188

Accompanying trips are possible depending on the distance of the destination from Monday to Friday, 07:00 am to 09:00 pm and Saturdays, 10:00 am to 05:30 pm.

If you have any questions, please do not hesitate to contact us. You can reach us by telephone from Monday to Friday from 08:00 am to 03:00 pm at 069 213-23188.

Information on passenger escort service in easy-to-understand language and German Sign Language

Information on passenger escort service is also available in easy-to-understand language (only available in German, please use browser translation) and German Sign Language.


Online form passenger escort service

Contact Data

Please note

The protection of your data is very important to VGF. Hence the following important information on data protection:
The user agrees to communication by way of e-mail as soon as he/she starts the communication process by e-mail on his/her own initiative. We would like to indicate that data transmission on the Internet and communication by e-mail is typically prone to security flaws, and can, therefore, have security gaps. The complete protection of data against access by third parties is not possible. Data may be read or even falsified by unauthorised persons during transmission without being noticed.