Passenger escort service in Frankfurt

Helping passengers around Frankfurt

This free service is designed to help all those passengers who need practical assistance when travelling on public transport, particularly the elderly, those with reduced mobility (even temporarily) and all those who need support and help finding their way around when travelling by bus or train. The passenger escort service is a free offer of the VGF. You only pay for your ticket.

And this is how our service works:

Arrange your desired appointment by phone or online form as early as possible, if possible one week in advance.

The escort service will pick you up at the door of your apartment at the agreed time and, of course, accompany you home again if you wish.

The employees can be recognized by their VGF service uniform and their service card "Fahrgast-Begleitservice". There is a sign on the breast pocket and a patch on the back of the service jacket with the imprint "Service & Fahrgastbegleitung". A company ID card is carried by the staff and can be presented on request.

Order acceptance: Monday to Friday 08:00 am h to 03:00 pm.

Phone: 069 213-23188

Accompanying trips are possible depending on the distance of the destination from Monday to Friday, 07:15 am to 06:45 pm

If you have any questions, please do not hesitate to contact us. You can reach us by telephone from Monday to Friday from 08:00 am to 03:00 pm at 069 213-23188.

Important information regarding the execution of the order:

Assignments begin and end at your apartment door.
Passenger assistants are not permitted to retrieve items from your wallets, bags, suitcases, or similar carriers on your behalf.
Passenger assistants do not handle payments or cash withdrawals from ATMs for you.
This also applies to visits to government offices or banking transactions.
Assistance for wheelchair users is only possible if you can operate the wheelchair independently.
Assistance with shopping is provided only in conjunction with a public transport trip. Customers must be able to do the shopping themselves.

Please note: Our passenger assistants do not carry shopping.

Unfortunately, staff members are not permitted to accept small gifts, tips, or other tokens of appreciation. However, they greatly appreciate a smile or a friendly "thank you."
The accompanied trip can include a brief stop (e.g., to fill a prescription at a pharmacy).

Information on passenger escort service in easy-to-understand language and German Sign Language

Information on passenger escort service is also available in easy-to-understand language (only available in German, please use browser translation) and German Sign Language.

Online form passenger escort service

Telephone order acceptance and contact for questions:

Monday to Friday 08:00 until 15:00 Uhr

Phone: 069 213-23188

Order cancellation:

Phone: 069 213-23188
Email: s.Fahrgastbegleitservice@vgf-ffm.de

Here is how to recognize the passenger escort service:

Staff members can be identified by their VGF uniforms and "Passenger Escort Service" ID cards. The chest pocket and back feature the inscription "Service & Passenger Escort." Personnel carry an official ID card, which can be presented upon request.

Suggestions and criticism

For questions, suggestions, or complaints, please use the online service portal: