VGF Contact Persons

Information on tickets for businesses and event organisers

Phone: 069 19449
Monday and Wednesday from 8 a.m. to 4 p.m
Tuesday, Thursday and Friday from 8 a.m. to 2 p.m

Email: firmenticket[at]vgf-ffm.de

Stadtwerke Verkehrsgesellschaft Frankfurt am Main

No personal inquiries

Kurt-Schumacher-Straße 8
60311 Frankfurt
Phone: 069 213-03
Email: info[at]vgf-ffm.de

Children’s help desk: Children can find help here.

You can pay the increased fare at the VGF-Service-Centers at Hauptwache, B-level and Konstablerwache, B-level. Or you can pay the 60 euros at a VGF ticket machine in the city area.

Phone: 069 213-25698
Email: ebe[at]vgf-ffm.de

Information on RMV fares, tickets, timetables and connections, as well as training on how to use ticket machines

At fixed locations in Frankfurt and, on request, directly at schools, nurseries, senior citizens’ clubs, businesses, social services centres or youth welfare offices.

Locations

Phone: 069-213 25045

Email: info[at]vgf-ffm.de

Passenger information and support

VGF Information Point at the Main Station (Children’s Emergency Entrance):
Above-ground tram stop

Monday to Friday: 7.30 am to 6.30 pm

Saturday: 10 am to 5 pm.

Children’s Emergency Entrance: Children can find help here.

Passenger information and support

VGF Information Point at Hauptwache:
U1/2/3/8 underground platform, towards Südbahnhof

Monday to Friday from 7.30 am to 6.30 pm
Saturday from 10 am to 5 pm

Found? Lost? Retrieved!

Hauptwache, Level B

Due to building work, the Lost Property Office will have the following opening hours until further notice:

Monday to Thursday: 8 a.m. to 3 p.m.
Friday: 8 a.m. to 2 p.m.

Phone: 069 213-22258
Email: fundbuero[at]vgf-ffm.de 

Online contact form

Active assistance when travelling by public transport

Accompanied journeys are available at the following times, depending on the distance to the destination:

Monday to Friday from 07:15 to 18:45

Online form

Please note: Please book a companion one week in advance.

Passenger enquiries and assistance with emergency calls 

Phone.: 069 213-22708 (available 24 hours a day)

Refund request at a ticket machine

Online form

If a ticket machine is damaged, for example due to vandalism, please email us at info[at]vgf-ffm.de.

Please include the machine number or the stop name, along with the direction of travel, in your message.

Ticket and season ticket sales, fare and timetable enquiries, smart cards, increased fare (EBE)

Hauptwache, Level B:

Monday to Friday from 8 am to 8 pm
Saturday from 9 am to 4 pm

Book an appointment

Children's emergency entrance: Children can find help here.

Ticket and season ticket sales, fare and timetable enquiries, smart cards, increased fare (EBE)

Hauptwache, Level B:

Monday to Friday from 8 am to 8 pm
Saturday from 9 am to 4 pm

Mobile advice and service point

Flexible deployment during construction work and service disruptions, as well as on a regular basis at central locations across Frankfurt’s districts.

Locations