Phone VGF telephone switchboard
+49 69 21303+49 69 21303

Ticket machines

Online claims for money lost in ticket machines

If you experienced a fault when using one of our ticket machines, you can easily submit an online claim here for the amount you lost.

Please always use our online form to submit your claim. We’ll process it promptly and you’ll then receive the amount to which you are entitled by means of a straightforward transfer to your bank account.

Before clicking the claim form button, please have the following details to hand:

  • Amount claimed and reason for claim
  • Ticket machine number, or alternatively VGF stop and direction of travel
  • IBAN number for your bank account

Money Complaint