Phone VGF telephone switchboard
+49 69 21303+49 69 21303

Mobility for all

Passenger escort in Frankfurt

Helping passengers around Frankfurt

This free service is designed to help all those passengers who need practical assistance when travelling on public transport, particularly the elderly, those with reduced mobility (even temporarily) and all those who need support and help finding their way around when travelling by bus or train. The passenger escort service is a free offer of the VGF. You only pay for your ticket.

How our service works:

Schedule your desired appointment via telephone as soon as possible, no later than the day before. The escort service will collect you from your front door on the date arranged and will of course accompany you back home later.

The staff can be identified by their VGF service clothing and their “Fahrgast-Begleitservice” employee ID. 

Orders taken: Monday to Friday 8:00 to 15:00

Telephone: +49 (0) 69 213-23188

Accompanied trips: Monday to Friday 7 am to 9 pm and Saturday 10 am to 17:30 pm.