Phone VGF telephone switchboard
+49 69 21303+49 69 21303

I. Privacy Policy

We as the operator of the website at (also "website") are responsible for the personal data of the user ("you") of this website in accordance with the applicable data protection law, in particular the European Data Protection Basic Regulation (GDPR).

In the following, we apprise you clearly in the context of our duty to inform (Art. 13 ff. GDPR) which data is processed when you visit our website and on what legal basis this is done. You will also receive information on how we protect your data in technical and organisational terms and what rights you have towards us and the relevant supervisory authority.

1. Information on the responsible entity
Stadtwerke Verkehrsgesellschaft Frankfurt am Main mbH
Kurt-Schumacher-Strasse 8
60311 Frankfurt

Phone: 069 213-03
Fax: 069 213-22740
e-mail: info(at)

2. Data Protection Officer
You can contact our Data Protection Officer at
Stadtwerke Verkehrsgesellschaft Frankfurt am Main mbH (VGF)
Kurt-Schumacher-Strasse 8
60311 Frankfurt am Main
e-mail: datenschutz(at)

3. Processing of your personal data
Informational use of our website
If you call up our website in order to merely visit it, so-called log files are processed by our system automatically recording them.
The following log files are processed automatically:
- IP address of the requesting computer
- Type of internet browser used
- Version of the internet browser used
- Operating system and its version
- Pages called up
- Date and time of the visit
- Time zone difference to Greenwich Mean Time (GMT)
- Access status/http status code
- Amount of data transmitted
- Referrer
- Websites that are called up by the visitor's system via our website
The log files contain your IP address and possibly other personal data. Therefore an allocation to you is basically possible. However, we only store your data temporarily and in particular not together with other personal data.

The processing of the above-mentioned data is necessary for the provision of our website. We also store the data for the purpose of the security of our information technology systems. These purposes also justify our interest in processing the data on the legal basis of Art. 6 (1) lit. f GDPR. The log files, which also contain your IP address, are immediately deleted or anonymized after they are no longer required to achieve the aforementioned purposes, but after one year at the latest.

The data protection settings made by the user in the cookie box are stored for a maximum of 31 days. After 31 days, the settings in the cookie box must be redone by the user. Technical cookies can still not be deactivated.

4. Use of offers
Contact by e-mail
You have the possibility to contact us by e-mail. Your personal data transmitted in the e-mail will be stored by us. The data will not be passed on to third parties. The data will only be processed in order to process your contact. The legal basis for processing your personal data is Art. 6 (1) lit. f GDPR. The data will be stored until it is no longer required for the purpose of the conversation with you and the request has been fully clarified.

If your e-mail is aimed at concluding a contract with us, the additional legal basis for processing your personal data is Art. 6 (1) lit. b GDPR. This data is stored for as long as it is necessary for the execution of the contract. In addition, we only store your data in order to fulfil contractual or legal obligations (e.g. tax obligations).

You can revoke your consent to the processing of your personal data at any time by informing us by e-mail to info(at) In this case all personal data of the conversation will be deleted and a continuation of the conversation is not possible.

5. Cookies
Please note the following: you can ensure yourself that no cookies are stored on your computer at all, or that storage is only permitted for certain cookies. You can select this in your Internet browser settings. You can also view and delete the stored cookies there.
If you block all cookies, it is possible that not all functions of our website will be available to you.
We use cookies on our website. Cookies are text files that are sent to your browser by our web server when you visit our website and are stored on your computer for later retrieval. A cookie can therefore identify your internet browser when you visit the website again.

a. Own cookies
We use the following cookie, which is necessary to ensure the functionality of our website. In the overview you can see for which purposes your data is collected in this case and over which period of time it is stored:

Cookie consent with OIL.js
Our website uses the cookie content technology of the OIL.js cookie content management framework to obtain your consent to the storage of certain cookies in your browser and to document this consent in accordance with data protection regulations. The provider of this technology is Axel Springer SE, Axel-Springer-Str. 65, 10888 Berlin. When you enter our website, an OIL.js cookie (oil_data) is stored in your browser, in which the consents you have given or the revocation of these consents are stored. This data is not passed on to the provider of OIL.js cookie. The collected data will be stored until you request us to delete it, delete the OIL.js cookie yourself, the purpose for storing the data ceases to apply or until the OIL.js cookie automatically deletes itself after 31 days. Mandatory legal retention periods remain unaffected. Details on the data processing of the OIL.js cookie can be found at The OIL.js cookie content technology is used to obtain the legally required consent for the use of cookies. The legal basis for this is Art. 6 (1) 1 lit. c GDPR.

Name cookie / Purpose of the cookie / Storage period    
oil_data / Storage of cookie user settings / 31 days

Possibility of objection and removal
As stated in the introduction to this section, you can enable or restrict the transmission of cookies by changing the settings in your internet browser. You can delete cookies that have already been saved by your internet browser at any time. If cookies for our website are restricted or deactivated, it is possible that not all functionalities can be used.

b. Third party cookies (third-party cookies):
We use cookies on our website from so-called "third parties". This means that when you visit our website, data is transferred from your web browser to the web server of the third party and stored there.

Matomo (formerly Piwik)
We use the open source analysis service Matomo ( on our website. With the analysis we can determine how many visitors have accessed our website.

Matomo sets cookies that store the following information (anonymously):

Name Cookie / Purpose of the cookie / Storage period
_pk_id.1.e13a / Assigning the user, setting a session ID / 393 days
_pk_ses.1.e13a / Recording user actions on website / 30 minutes, is then updated

The Matomo software anonymizes IP addresses before storing them. The processing of your information (for anonymization purposes) is done pseudonymously and we will not merge it with other personal data of yours.

We use the data thus collected for statistical purposes to optimize our website and offers. The legal basis for this is Art. 6 (1) lit. f GDPR.

Matomo is only loaded with the explicit consent of the user in the data protection setting of the cookie box. Further information:

MediaMath Programmatic Pixel
This site uses MediaMath technology for programmatic purchase of advertising material, and MediaMath is a global provider of digital media and data management technology for advertisers and agencies. The platform activates data, automates its execution and optimizes ad interactions between different media.
MediaMath collects certain categories of personal information when delivering an ad through the platform. However, we do not knowingly collect any information that could identify you, such as your name, address, telephone number, or government identification numbers such as your social security number. But MediaMath does collect certain information about your computer or mobile device through the use of cookies or similar technologies, as described below.
Only after the user's explicit consent MediaMath is loaded and data collected on the website. This may include

IP address
Type of browser
Internet provider
Reference / output pages
Operating system
Date and time stamps and / or clickstream data.
We do not link this data stored in log files with other data we collect from you.

For more information about the MediaMath Privacy Policy, please visit

Other third party content that is integrated into our website

Google Maps
This website uses Google Maps API to visually display geographic information. Google Maps as well as resources of Maps are only loaded after explicit consent of the user. When using Google Maps, Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, also collects, processes and uses data on the use of map functions by visitors. Further information about data processing by Google can be found in the Google data protection information. There you can also change your personal data protection settings in the data protection centre. Alternatively, you can deactivate the Google Maps service and thus prevent the transfer of data to Google by deactivating JavaScript in your browser. We would like to point out, however, that in this case you will not be able to use the map display on our site
General information on data protection is available in the Google Privacy Center at:
The legal basis for the integration of the Google Maps service on our website and the associated processing of your data is Art. 6 (1) lit. f GDPR.

We include videos from YouTube of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA (hereinafter "YouTube") for the purpose of making our website appealing. We use the enhanced privacy mode, so that information about you is only shared with YouTube when you click on the play button of the video to activate the video.
Only after you have agreed to load resources from YouTube in the privacy settings of the cookie box YouTube wil use cookies to collect information for analysis purposes and to improve user-friendliness. According to YouTube, the data is processed pseudonymously. However, if you are signed in to your Google or YouTube account, the data may be linked directly to your YouTube account.
For more information about our privacy practices, including how long your data is stored on YouTube, please see Google's privacy policy at The terms of use are published here: legal basis for the integration of the YouTube service on our website and the associated processing of your data is Art. 6 (1) lit. f GDPR.

On our website we use a social media feed with the Tool Juicer. Juicer offers the possibility to bundle social media activities in a social feed and integrate it as a social wall on the website. It is possible to hashtag contributions from Instagram, Twitter and numerous other social media channels or, alternatively, to display all contributions from an account (Instagram, Twitter etc.) on the social wall. Juicer does not collect any personal data of the visitors who visit this feed and does not pass it on to third parties. Details can be found in the Juicer Privacy Policy: The operating company of Juicer is LLC, 304 S. Jones Blvd, #1205, Las Vegas, NV 89107.
Juicer will not be loaded and the social wall will not be displayed until the user explicitly agrees to the data protection settings in the cookie box.

Other services / functions that do not set cookies on our website
This website uses "", a font service of Linotype GmbH, Werner-Reimers-Straße 2-4, 61352 Bad Homburg (""). Each time this website is called up, files are loaded from our server to display the texts in a specific font.

Icon links to social networks
We use small icons on our website, which refer to our web presence on third party platforms (Facebook, Twitter, YouTube; Instagram). These are hyperlinks, so no data is transferred automatically, but only when you click on the icons and a new tab with the website of the third party opens in your browser.

Social Share with Shariff
On our website we use so-called social shares with a Shariff solution ("Social Share"). This allows you to share content from us with a social network. Your browser only establishes a direct connection with the servers of the respective social network when you click on the share button and trigger the transfer yourself. If you are logged in to the respective social network while activating the share button, your visit to us can be assigned to your respective account.
For more information on how your data is processed by the social network, as well as your rights and privacy settings, please read the privacy policy of the social network on their website. The legal basis for the processing of your data is your consent, Art. 6 (1) lit. a GDPR.

The Facebook data policy is published here:
The Facebook terms of use are published here:
The legal basis for the integration of the Facebook service on our website and the associated processing of your data is Art. 6 (1) lit. f GDPR.

The Twitter privacy policy is published here:
The general terms and conditions of Twitter are published here:
The legal basis for the integration of the Twitter service on our website and the associated processing of your data is Art. 6 (1) lit. f GDPR.

Instagram's privacy policy is published here:[0]=Instagram Help&bc[1]=Data Protection%20and%20Security Area
The Instagram terms of use are published here: